faq

You can find your walk-through report in your online portal. Signatures required from each tenant.

You can submit a Meld (work order) from your portal or from our website.

An emergency maintenance issue is defined as anything that endangers life or poses severe damage risk to the property if not corrected immediately (example flooding).

Our intention is to take care of all maintenance requests in a timely fashion.  If for any reason, you believe that you still have outstanding concerns, contact our office to discuss.

You can contact our office to let you in.  You also can leave a message on the emergency line after hours. However, if we are unable to accommodate you at that time, you will need to contact a locksmith at your expense. You would be responsible for the cost as well as providing a new key for our office.

We do expect our tenants to honor the lease term that they have signed. However, we do understand that there are circumstances that are unexpected, such as job transfers.  If this occurs, contact our office immediately.  We can discuss placing your home on the market to avoid any time in the interim. Tenant can help by notifying us quickly, making sure that they provide times for us to show the property and making sure the property is clean and ready to show. Tenants will be responsible for the lease fee as well as rent until we can find a qualified tenant.  Lease fee is equal to one month’s rent.